You will find answers to the many frequently asked questions in the FAQ section of our website. If this doesn't help please do contact us by any of the following ways and we will be pleased to help. Over the holiday period we recommend phoning us on +44 1904 202 241 rather than emailing.
PLEASE NOTE: WE ARE AN INDEPENDENT RETAILER NOT THE MANUFACTURER AND WE ARE UNABLE TO OFFER SUPPORT, EXCHANGES OR REFUNDS UNLESS YOU PURCHASED YOUR OG DOLL DIRECTLY FROM US. PLEASE CONTACT THE RETAILER WHERE YOUR DOLL WAS PURCHASED OR THE MANUFACTURER.
By Post
Our Generation World
Mosaic
York House
Wetherby Road
Long Marston
YORK
YO26 7NH
Our Generation World
Mosaic
York House
Wetherby Road
Long Marston
YORK
YO26 7NH
By Phone 01904 202 241
Customer Service: (8am to 8pm, Monday to Friday and 9am to 5pm Saturday and Sunday))
01904 202 241
01904 202 241
Email: info@OurGenerationWorld.co.uk
PLEASE NOTE: WE ARE AN INDEPENDENT RETAILER NOT THE MANUFACTURER AND WE ARE UNABLE TO OFFER SUPPORT, EXCHANGES OR REFUNDS UNLESS YOU PURCHASED YOUR OG DOLL DIRECTLY FROM US. PLEASE CONTACT THE RETAILER WHERE YOUR DOLL WAS PURCHASED OR THE MANUFACTURER.