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  • Why should I buy from you?

You won’t find a better selection or better customer service anywhere else on the web. Here’s why:

  1. AUTHORISED UK OUR GENERATION DOLL STOCKIST: We stock every Our Generation product available in the UK!
  2. GUARANTEED QUALITY:  Every Our Generation Doll and accessory is a genuine Our Generation Branded doll. We are a Authorised UK Reseller
  3. 90 DAY GUARANTEE:  We’re so confident of our products that we offer a 90 day No Quibble Guarantee one of the longest on the web - so you have nearly 3 months to return items for a full refund or exchange.
  4. FRIENDLY CUSTOMER SERVICE:  We are a family-owned company, with genuine customer service. We know the products inside out, so if you have any questions, we’re happy to answer them. Just email info@OurGenerationWorld.co.uk or phone us on 01904 202 241
  5. FAST, RELIABLE DELIVERY:  We deliver your products fast – next day if you need it in a hurry – and we go the extra mile to make sure you’re happy.

  • I’m giving as a gift. What if they don’t like it?

Don’t worry – we’ll exchange it for something they do like, and they have 90 days to change their mind. See our Returns Information

  • How long will my order take to be delivered?

Usually 3 to 5 days for Standard Delivery. We do offer a Next Working Day service at an additional charge for UK mainland if you order before 12 mid-day.

  • How do I return an item?

It’s easy. Simply package up your goods in the original packaging in pristine condition, and return it to:

Our Generation World
c/o Mosaic Warehouse
York House 
Wetherby Road 
Long Marston 
York 
YO26 7NH

Please include the returns form on the back of your delivery note.

 

  • What if my order hasn’t arrived?

Provided your goods are in stock (which we’ll tell you at the time you order) they should be with you within 5 to 7 working days. You can track your order using the My Account link.

If your goods are showing as having been delivered, or if you haven’t received them after 7 working days, do please get in touch on 01904 202 241 or email info@OurGenerationWorld.co.uk. Most of our parcels are tracked so we can find out what’s happened and make sure you get your goods.

  • Can you deliver tomorrow?

Yes! If you order before 12 mid-day we can deliver the next working day (UK Mainland only) for a small additional charge.

  • What are your delivery charges?

Standard delivery (3-5 days) starts at £2.95 up to £4.95 to any UK mainland address depending upon weight..

Next Day and 48 Hour Delivery are also available for a small extra charge.

Overseas and UK Islands delivery is charged by weight and calculated at the checkout.

  • What if I’m not in to sign for my order?

Some of our orders need a signature, so it may be best to have it delivered to your workplace or a neighbour. If you are out, the courier company will leave a card letting you know how to arrange a re-delivery.

  • What is the promotional code mentioned on the checkout?

Sometimes we run special promotions, for example, if you sign up for our newsletter. Take advantage of our offers by typing your code into this box.

  • How do I know if I’ve successfully placed an order?

Our checkout is really simple, and there are three ways you can be sure your order has gone through.

  1. We tell you at the end of the checkout
  2. We send you an email to let you know
  3. You can check the status of your order using the My Account link.