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FAQ

About the dolls

How big are Our Generation Dolls?

All OG dolls are 18 inches or 45cm high, so all clothes and accessories on our site are compatible with all dolls.

Can you get me a doll not advertised on your site?

We list all Our Generation Dolls which have been tested for UK sale. If you see dolls on US sites we hope to have them in future years. Due to European testing legislation they won't be available in the UK before Christmas.

What is the difference between poseable and non-poseable dolls?

Poseable dolls are softer and slightly bendable at their elbows and knees which means they can sit better on horses and pose in ballerina poses. They are however not jointed. Non-poseable have hip and shoulder joints but do not bend at the knees or elbows and tend to be slightly harder limbs.

How do I get a replacement part for an Our Generation Product?

We have a limited supply of replacement parts for Our Generation products, dolls or accessories. However if you purchased directly from us, you may contact us (find contact details below) and we will see what we can do to help you. If you purchased from other retailers you should contact them first.

What materials are Our Generation products made from?

Our Generation products are made from plastic, Citroflex®, cloth, ribbon and wood. All materials have been carefully chosen. Additionally, all the materials used to package your Our Generation product is eco-friendly.

How should I clean my Our Generation dolls and accessories?

For cleaning Our Generation Dolls:

Use a wet soapy cloth to wash your doll’s face and body. Make sure the water lukewarm to avoid damaging your doll, then air dry at room temperature. Do not put Our Generation dolls in the washing machine, tumble dryer or near any direct heat source!

See here for more information on Caring for your Our Generation Doll

For clothing and accessories:

Spot clean clothes and accessories with cold water and a small amount of soap, then air dry. Do not use a washing machine, tumble dryer or any direct heat source

How do I look after my dolls’ hair?

  • For best results, we recommend you brush your Our Generation doll’s hair with a wire brush.
  • Divide your dolls’ hair into small sections and gently brush them one at a time. Brush out the tangles by starting from the last layer of hair then moving to the top.
  • If your dolls’ hair is very tangled, spray water from a bottle to create some light mist, this will loosen the knots.
  • If your Our Generation doll has wavy hair, brush the ends gently to preserve the curls
  • If your Our Generation dolls have thick, tight curls, it is better to use your fingers to style the hair. Separate the hair into small sections and work your fingers through it.
  • If you want to create braided styles, braiding your doll’s hair when it is slightly damp can help to control frizzy ends.
  • Do not use styling products like hair gel or mousse as this can damage your doll’s hair
  • Do not use a hair dryer, curling iron or hair straighteners, as this will damage your dolls’ hair.
  • Always keep you dolls’ hair away from heat!

 

How does the hair on the Our Generation Hair Play Doll change lengths?

To make the hair grow:

Gently pull out the (braided) hair from the crown of your doll’s head until it is at the length you like or it is completely extending.

To shorten the hair:

Push the button on the flower shaped knob on the back of your doll and turn it anti-clockwise. As you turn this, the hair will wind back into the hair grow mechanism.

To avoid hair tangling inside the hair grow mechanism, it is a good idea to keep the hair in braids when it is being wound back.

 See here for Styling tips and Hair-Play Guide

Do Our Generation clothes fit on other brand’s 18” (48cm) dolls?

Yes. Our Generation dolls, clothes and accessories are compatible with most 18” (48cm) dolls of other brands.

 

I opened my new Our Generation doll or accessory and have a problem with it. What should I do?

If there is a problem with your purchase, please contact (find contact details below) as soon as possible and we will do our very best to help you.

 

Why are Our Generation dolls and accessories made in China?

Our Generation products are designed in Canada and in the USA and then made in China. This allows the products to be affordable. Our Generation has strong relationships with the production team in China and random on-site audits of factories are carried out regularly. This is to make sure that the highest standards are met in manufacturing, employee health, safety and human rights.

 

Who writes the books that come with Our Generation Deluxe Dolls?

Our Generation have two authors; Julie Driscoll and Susan Cappadonia Love.

Julie is a writer and artist. She has written screenplay and a television series pilot episode. For Our Generation, she has written four books: In the Limelight, The Jumpstart Squad, Adventures at Shelby Stables (Lilly – Anna’s story), The Note in the Piano and the Blizzard on Moose Mountain.

Susan is an author of children’s books. She has written six books for Our Generation: The Jukebox Babysitters, The Dress in the Window, The Sweet Shoppe Mystery, The Mystery of the Vanishing Coin, Stars in Your Eyes and One Smart Cookie.

 

Environment, Ethics and Safety

Are packages recyclable?

All Our Generation products are packed in carefully selected recyclable materials. All of the boxes are made from recycled paper that is easily recycled again. Additionally, effort has been put in to create packaging that doubles as a toy. For example, Our Generation foals come packaged in stables that they can live in.

All the plastic that holds Our Generation products in place is #1 PET plastic because it is the most easily and widely recycled.


The inks used on the packaging are soy-based and varnishes are water-based. This means they are a lot kinder to the environment.

 

Are Our Generation products recyclable?

Our Generation products are made to be strong and sturdy allowing them to be collected and saved. You can recycle your dolls and outfits you no longer want by passing them to a friend who donating them to a charity store.

 

The packages say that for every product I buy, 10¢ will be donated to Free The Children’s Power of Girl Initiative. Is this true?

Yes! 10¢ (about 6p) is given right of the top, not after profits or taxes, straight to Free The Children. Even small change has the power to make a big impact, so we are making a difference together.

 

What is Free the Children?

Free The Children was founded in 1995 by 12 Craig Kielburger, an international child rights activist. Free the Children is the World’s largest network of helping children in developing countries receive an education. There are more than one million children and young people involved in projects in 45 different countries.  Over 500 schools have been built in Asia, Africa and South America, providing education to more than 50,000 children every day, helping them out of poverty.

 

Are Our Generation products safe?

All Our Generation dolls, outfits and accessories go through strict testing procedures that meet or exceed all regulations regarding age guidelines and all Consumer Product Safety Commission (CPSC) directives and guidelines. All products are then re-tested by in house engineers both onsite during the manufacturing process and again before they are shipped from the factory.

 

If I have a safety concern who do I notify

If you are concerned about the safety of a product, please contact us (find contact details below).

About the company

Who created Our Generation Dolls?

Battat is the company behind the creation of Our Generation. Battat is a family-run business based in Montreal, Canada and Plattsburgh, New York. Battat has been making family-focused products for over 100 years.

How can I contact Our Generation World?

To contact Our Generation  World

By Phone

Customer Service: (8am to 8pm, Monday to Friday and 9am to 5pm Saturday and Sunday))

01904 202 240

Email: info@ourgenerationworld.co.uk